Shipping policy
Order Confirmation
After placing your order, you will receive an order confirmation email with your order details. Please ensure that all shipping information is correct, including your country or region, street address, postal code, and contact details.
If you do not receive a confirmation email within 24 hours, please check your spam folder or contact us at support@pawio.shop.
Shipping Regions
Pawio primarily serves customers in Europe and North America, and many other regions!. Our logistics solutions are optimized to ensure reliable delivery to these regions. If your country is not listed at checkout, please contact support@pawio.shop.
Order Processing & Shipping Time
All orders are processed within 1–3 business days. Once your order has been shipped, the estimated delivery time is 10–25 business days, depending on your location and local customs clearance.
During peak seasons, holidays, or promotional periods, processing and delivery times may be extended slightly.
Shipping Carriers
We cooperate with reliable international logistics providers such as DHL, UPS, FedEx, YunExpress, Yanwen, and local postal services to ensure your order arrives safely. The specific carrier may vary based on your destination.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. When the package arrives in your country or region, it may be transferred to your local postal service for final delivery.
If tracking information has not updated for several days or appears abnormal, please contact us at support@pawio.shop.
Damaged or Lost Packages
If your order arrives damaged or is lost during transit, please contact us within 3 business days of delivery. Kindly include photos and relevant details so we can assist you promptly.
Change of Shipping Address
If you need to modify your shipping address, please contact us as soon as possible at support@pawio.shop.
Once an order has been shipped, we are unable to change the delivery address.
Please Note
- Delivery delays caused by customs inspections, weather conditions, or other force majeure events are beyond our control.
- Orders returned due to incorrect or incomplete shipping information may require additional shipping fees for reshipment.
- If a return is not due to a product quality issue, return shipping costs are the responsibility of the customer.
If you have any questions regarding shipping, please feel free to contact us at support@pawio.shop.
Thank you for shopping with Pawio 🐾