Terms of service
Welcome to Pawio. By placing an order on our website, you agree to our Terms & Conditions. Please read these terms carefully before making a purchase.
1. Orders
- Any order placed on Pawio constitutes a purchase offer.
- We reserve the right to refuse or cancel an order in case of issues with delivery or payment.
- All information provided during checkout must be accurate and complete to ensure proper delivery.
2. Prices and Payment
- All prices are displayed in Euros (EUR), including all taxes.
- Accepted payment methods include credit cards and other secure options.
- Payment is due at the time of order, and shipping will be initiated after payment confirmation.
3. Shipping
- We offer free shipping on all orders.
- Orders are processed within 1–3 business days after order confirmation.
- Estimated delivery time is 10–20 business days, depending on your location.
- We are not responsible for delivery delays caused by external events such as strikes or severe weather conditions.
4. Returns & Refunds
- You have 14 days from receipt of your order to return a product.
- Returned products must be in their original condition, unopened, and unused, with all tags and packaging intact.
- Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect products.
- Customized or personalized products are non-refundable, except in case of manufacturing defects.
5. Order Cancellation
- If you wish to cancel your order, please contact us as soon as possible. We will do our best to process the cancellation before the order is shipped.
- If your order has already been shipped, you will need to follow our return procedure.
6. Warranty & Liability
- Pawio guarantees that all products conform to their description. If you receive a damaged or incorrect item, please contact us immediately to arrange an exchange or refund.
- We are not liable for any indirect damages or losses related to the purchase of our products.
7. Privacy
- We respect your privacy and are committed to protecting your personal information in accordance with our Privacy Policy.
- Your personal data will only be used for processing your order and managing customer relations.
8. Changes to Terms
- Pawio reserves the right to modify these terms at any time. Changes will be posted on our website and take effect immediately upon publication.
9. Contact
If you have any questions regarding our Terms & Conditions or need further information, please contact us at:
Email: support@pawio.shop
Company Address: 5 Brayford Square, London, United Kingdom, E1 0SG
These Terms & Conditions comply with applicable UK legislation and are designed to ensure a transparent and secure shopping experience for our customers.